隐私政策

Frankston Student Living provides student rooming-house accommodation at 10A & 10B Holmes Street, Frankston VIC 3199. For privacy enquiries the contact is info@holmesstreetliving.com.au, office hours By arrangement. We treat this policy as our public statement of how we handle personal information. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we will comply with them. If a small business exemption or similar applies, we still follow this policy as a matter of good practice.

This policy applies to personal information we collect through our website or app, visit and waitlist forms, email or phone enquiries, and resident onboarding once you have signed a rooming house agreement. It does not replace the written rooming house agreement, house rules or notices we give residents under the Residential Tenancies Act 1997 (Vic).

Depending on how you deal with us, we may collect: • Identity and contact: name, email address, phone number, preferred visit time, and message content. • Enquiry context: room or studio asked about, waitlist vs visit intent. • Tenancy applications: photo ID, proof of enrolment, guarantor contact details, and emergency contact details. • Tenancy administration: rent payment records, maintenance requests, and communication history. • Technical data: IP address, device type, browser user-agent, and approximate location.

We do not collect sensitive information (such as health, religious or biometric data) unless you provide it voluntarily (for example, requesting accessible accommodation) or we are required or authorised by Australian law.

We collect information directly from you when you submit a website enquiry, complete a waitlist form, email or call us, attend a room inspection, or enter into an agreement. We may also receive information from education providers or tenancy verification databases where permitted.

We use personal information to schedule inspections, manage room allocations and the waitlist, prepare residency agreements, maintain property safety, and comply with Victorian rooming house operator obligations.

We do not sell personal information or provide it to third-party direct marketers. We only communicate with you regarding your enquiry, waitlist status, or rooming house residency.

We may disclose information to maintenance contractors, IT and cloud hosting providers, Victorian regulatory authorities (such as Consumer Affairs Victoria or local council officers), emergency services, and legal advisors where required by law.

We store data on servers in Australia. Some third-party communications or software providers may process data on servers located overseas (such as the US or EU). We ensure suitable data protection standards are in place.

We maintain technical and administrative security controls to protect personal information against loss, unauthorized access, or misuse. Waitlist contact details are kept for up to three months, then deleted unless you enter a tenancy or records are legally required to be retained.

You have the right to request access to the personal information we hold about you and to ask for corrections. Contact us at info@holmesstreetliving.com.au.